Welcome to our dedicated Current Residents page. At The Housing Foundation, we value your tenancy and are committed to supporting you throughout your residency. Whether you’re part of our family communities, senior housing, or individual households, this page brings together key resources, contacts, and information to keep your experience positive and seamless.

Important Resident Resources

As a current resident, you’ll find the tools you need here to stay informed and connected. These include:

Maintenance Requests & Emergencies: Have a maintenance need or an urgent issue? Please submit a maintenance request via our online portal or call the property office for after-hours emergencies.
Resident Support Services: Our Residential Coordinator is on hand to assist residents with referrals for job training, childcare, transportation, financial coaching and more. They help connect you with local community organizations and resources.
Community Guidelines & Policies: To help maintain a peaceful and respectful environment, we ask that residents review our community handbook, which covers things like pet policies, noise guidelines, safety procedures, and parking rules.
Calendar of Events and Community Activities: From resident meetings to social gatherings and educational workshops, staying engaged helps build strong, supportive communities. We post upcoming occasions here so you can participate.
Payment & Lease Information: Log in to your resident portal to view your lease documents, check payment due dates, review your rent statements or contact leasing staff with questions about your account.

Staying Connected

Good communication is central to making your residence with us feel like home. You’ll receive regular updates via email or posted notices about new services, community initiatives, seasonal maintenance, and important deadlines. Please ensure your contact information is up to date so we can reach you with timely information.
Should you want to talk directly, your property’s leasing team and the Residential Coordinator are your first point of contact. They’re ready to help answer questions about amenities, neighborhood safety, resident programs, or anything else you need.

Maintenance & Safety First

We’re dedicated to maintaining safe, comfortable homes for all residents. If you notice a safety concern, damaged equipment, or anything that could affect your comfort or security, please report it promptly. We strive to respond quickly and prioritise emergency repairs to minimize disruption.
Please also take a moment to review the seasonal maintenance calendar — items such as snow clearance, exterior lighting checks, HVAC filters, and fire safety inspections are scheduled throughout the year to ensure everything works smoothly.

Resident Support & Services

Our goal is not just to provide housing—but to support thriving lives. The Resident Support Services available include:

One-on-one consultations with our Residential Coordinator for access to community resources and assistance.
Workshops on financial wellness, budgeting, credit building, and job readiness.
Family-friendly activities including kids’ programming and community-building events.
Referrals for transportation, childcare, healthcare access, and more.
We believe a strong community starts with residents who feel supported, empowered and connected.

Feedback & Continuous Improvement

Your voice matters. We encourage you to share feedback through resident surveys, suggestion boxes or during community meetings. This helps us improve services, address concerns proactively, and foster a living environment that meets your needs. When we hear from you, we can better tailor our operations—from landscaping to amenity upgrades to communication methods.

Getting Started as a Resident

If you’re new to your home in one of our communities:

Review your welcome packet, including policies, contact info, emergency procedures and parking/amenity maps.
Meet your Residential Coordinator and leasing team — we’ll walk you through how we serve you and how you can engage.
Set up your online portal access so you can make payments, submit maintenance requests and view updates easily.
Explore community resources and events — connecting early helps you feel at home faster.

Thank You for Choosing The Housing Foundation

We are honoured that you’ve made one of our communities your home. Our promise is to deliver high-quality, safe, affordable housing and the services that help make your residence with us more than just a place to live — a place to belong. Should you ever need assistance, support or just want to chat about your experience, we’re here.

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Current Residents